All about Fitbit + Paceline

What Fitbit activity counts toward Paceline eHR Minutes?

For Fitbit, Paceline eHR Minutes are derived from Fitbit’s Active Minutes (or Active Zone Minutes on newer models). Learn more here: What are Active Zone Minutes or active minutes on my Fitbit device?

Linking your Fitbit to Paceline

Follow these steps to connect your device:

1. Tap the Profile icon in the upper left corner and select Linked Fitness Devices
2. Tap Connect a Different Device → Continue
3. Select Fitbit and sign into your Fitbit account
4. Select Allow All, then tap Allow

Don’t see the Fitbit login screen? (Common iPhone/Safari issue)

1. Open iPhone Settings → Safari
2. Tap Advanced
3. Tap Website Data
4. Search fitbit.com
5. Swipe left → Delete
6. Try connecting Fitbit again through Paceline

Did you get a new Fitbit?

If your new Fitbit is set up under the same Fitbit account you’re already linked to Paceline, you don’t need to do anything else.

Did you get a new Phone?

When you get a new Phone, the Paceline app is automatically transferred over and generally you don't have to do anything else. In uncommon cases, your permissions might need to be reauthorized. If your Fitbit is syncing with your new phone but not with Paceline, please follow these steps:

1. Delete and reinstall the Paceline app
2. Unlink and relink Fitbit:
   • Profile → Linked Fitness Devices → Fitbit → Sign in → Allow All

Why isn't my Fitbit activity syncing to Paceline?

If your Fitbit activity isn’t appearing in Paceline, don’t worry — it’s usually a simple permissions or connection issue.

The steps below will help refresh the connection so your movement is recognized and counted toward your progress.

Required Settings (iPhone)

In order for Paceline to work, you must enable the following settings on your iPhone:

1. Settings → Privacy & Security → Motion & Fitness → Turn Fitness Tracking and Health ON.

        Why: This allows Fitbit to accurately capture and report movement data.

2. Settings → Bluetooth → ON

        Why: Fitbit syncs to the Fitbit app via Bluetooth before syncing data to Paceline.

3. Settings → General → Background App Refresh → Paceline → ON

        Why: This allows Fitbit to sync heart rate, steps, and Active Minutes in the background.

Required Settings (Android)

In order for Paceline to work, you must enable the following settings on your Android phone:

1. Settings → Apps → Fitbit → Permissions →Turn On Physical Activity and Nearby Devices / Bluetooth, and Location
   Why: Required by Fitbit for Bluetooth scanning, allows Fitbit to sync your heart rate, steps, and Active Minutes.
2. Settings → Apps → Fitbit → Battery → Unrestricted (or Allow background activity, depends on the phone)
   Why: This prevents Android from pausing Fitbit sync in the background.
3. Settings → Network & Internet → Data Usage → Fitbit → Background Data → ON
   Why: This ensures Fitbit can send and receive data even when the app isn’t open.
4. Settings → Bluetooth → ON

        Why: Fitbit must sync via Bluetooth before Paceline can read your data.

Tips to improve reliability

• Keep your Fitbit and phone in close proximity during workouts
• Leave Bluetooth ON, especially after workouts
• Open Paceline at least once a week to maintain smooth background sync behavior
• Fitbit weeks default to Sunday–Saturday, but Paceline weeks run Monday 00:00 → Sunday 23:59 (your local time), you can change Fitbit’s week to start on Monday: Fitbit app → Today tab → profile picture → App Settings → Start Week On → Monday

Troubleshooting missing activity data

Quick Fixes

1. Update your phone and Fitbit app to the latest software version
2. Re-enable all Required Settings for your phone
3. Open Paceline and keep it open in the foreground for 3–5 minutes on a strong Wi-Fi or cellular connection (this is important)
4. On the Activity tab, tap and pull down to refresh the data ****— If your activity appears, you're good to go. If not, continue below

Advanced Fitbit Sync Troubleshooting

1. Delete and reinstall the Paceline app on your phone
2. Re-enable all Required Settings for your phone
3. Make sure both your phone and Fitbit device are charged to at least 50% battery
4. Reconnect Fitbit to Paceline:
   • Paceline → Profile → Linked Fitness Devices → Fitbit → Unlink → Re-link
5. Fitbit app configuration: 
   • Fitbit  → Profile  → Manage Third-Party Apps / Connected Apps → allow Paceline to access Activity & Exercise and Heart Rate
6. Open Paceline and let it sit in the foreground for several minutes to complete a sync
7. On the Activity tab, tap and pull down to refresh the data

If your activity still doesn’t appear after 24 hours, please contact us with a screenshot of your missing Active Minutes or the daily summary from your Fitbit app. Since we don’t have your physical device in-hand, this helps us find where the sync is getting stuck so that we can get you back on track.